Refunds and Returns Policy

for the Dublin University Photography Association (DUPA) Online Shop

Thank you for shopping at the Dublin University Photography Association (DUPA) online shop. We aim to ensure that you are completely satisfied with your purchase. However, we understand that there may be occasions when you need to return an item. Our return policy outlines the process for returns and refunds, including special considerations for certain types of products.

General Return Policy

  • Products must be returned within 14 days of the original purchase date.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
  • A receipt or proof of purchase is required to complete your return.

 

Non-returnable Items

  • Digital products (e.g., downloadable prints or online courses).
  • Sale items.
  • Customized products made to your specifications.

 

Special Considerations for Experimental Products

  • Products labelled as “experimental,” including bulk-loaded film, come with specific disclaimers regarding their nature and potential imperfections (e.g., scratching). These disclaimers are clearly stated on the product pages.
  • Due to the experimental nature of these products, returns based on characteristics described in the product’s disclaimer (e.g., imperfections such as scratching) are not eligible for return or refund.
  • We urge customers to carefully review the product descriptions and disclaimers before making a purchase.

Process for Initiating a Return

  1. Contact Us: To begin the return process, please email us at shop@dupa.ie with your order number, the name on the order, and the reason for the return.
  2. Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned item. You may also set up a time to drop off the item. 
  3. Inspection: Upon receipt of the returned item, our team will inspect it and notify you of the approval or rejection of your refund based on the condition of the item and compliance with our return policy.

Refunds

  • Approved returns will be processed, and in most cases, a credit will manually be applied to your original method of payment within a week. Alternatively, you may request the method of refund and our team will do their best to accommodate when possible. 

 

Exchanges

  • We only replace items if they are defective or damaged and not covered by the experimental product disclaimer. If you need an exchange for the same item, send us an email at shop@dupa.ie.

Contact Us

If you have any questions regarding our return policy, please contact us at:

 

Dublin University Photography Association (DUPA)
Email: shop@dupa.ie

 

We value your support and are committed to providing you with quality products and customer service. Thank you for choosing the Dublin University Photography Association (DUPA).